Call Center Agent
We are looking for a customer-focused and professional Call Center Agent to join a leading bank. In this role, you will handle customer inquiries, provide accurate information abou...
Location
cairo
Type
Full Time
Model
Onsite
Seniority
Entry Level
Compensation
Shared during process
Role Overview
We are looking for a customer-focused and professional Call Center Agent to join a leading bank.
In this role, you will handle customer inquiries, provide accurate information about banking products and services, resolve complaints efficiently, and ensure a high level of customer satisfaction. Strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment are essential.
Apply through the link below.
Key Responsibilities
- ✓Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound]
- ✓Handles the clients' complaints & act on decrease its ratio
- ✓Meets Call Center KPI's
- ✓Achieves the monthly benchmark [calls monitoring/CRM]
- ✓Applies customer service policy & online help to the callers
- ✓Achieves the assigned targets
- ✓Applies compliance & Bank Policy
Requirements
- ✓Bachelor degree
- ✓Computer skills, ability to operate different MS applications
- ✓Interpersonal skills
- ✓Written & oral communication
Vacancy Summary
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