Call Center Agent
Northstar Talent Partners is recruiting for the role of Call Center Agent in Cairo, on behalf of a confidential client. It is a full-time, onsite position at entry level.
Apply for this positionLocation
Cairo
Type
Full Time
Model
Onsite
Seniority
Entry Level
Compensation
Shared during process
Role Overview
We are looking for a customer-focused and professional Call Center Agent to join a leading bank.
In this role, you will handle customer inquiries, provide accurate information about banking products and services, resolve complaints efficiently, and ensure a high level of customer satisfaction. Strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment are essential.
Apply through the link below.
Key Responsibilities
- Handles all inquiries related to the Bank products/services & Marketing campaigns [Inbound/Outbound]
- Handles the clients' complaints & act on decrease its ratio
- Meets Call Center KPI's
- Achieves the monthly benchmark [calls monitoring/CRM]
- Applies customer service policy & online help to the callers
- Achieves the assigned targets
- Applies compliance & Bank Policy
Requirements
- Bachelor degree
- Computer skills, ability to operate different MS applications
- Interpersonal skills
- Written & oral communication
Vacancy Summary
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